Customer Feedback

We really value feedback and the learning opportunities that come from it, and are extremely grateful to our customers for taking the time to share their below experiences. Thank you.

Based on 557 reviews
86%
(481)
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(53)
4%
(20)
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Pillow Duvets
Glen S (Auckland, NZ)
I was going to replace my current pillows

The wool pillow covers have put new life into my existing flat feather pillows and we love them. What a great idea 😊

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Sleep Mask
Andre K (Auckland, NZ)
The twin-straps are a game changer!

I’ve just woken up after a night shift and believe I have found the perfect mask. It's the straps that set it apart from all of the other masks I have tried, with the lower one sitting low on the neck and the upper strap well above the ears. Neither provides ear discomfort, especially when side sleeping.
Anyway, I just wanted to thank you for a great sleep before I head off to work.

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Weighted Eye Mask
Esther Daniel (Christchurch, NZ)
Eye Mask

Smell great and total black out. So beautifully made. Happy to support a kiwi business!

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Weighted Eye Mask
Carmen Lammerding (Christchurch, NZ)
Love the new design

The new design and elastic band has made the new eye mask even better than the previous one! We are loving both new weighted and wool versions.

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Heat+Cold Pack
Samantha Moess (Auckland, NZ)
Amazing product and customer service

Thank you so much Chris for all your kindness and fab customer service! Your product has already done incredible things

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Weighted Eye Mask
Lisa Powlesland (Suva, FJ)
excellent local product

love these eye masks! i’ve bought them as gifts and finally gave one for myself- such great quality and Kiwi owned

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The 'Original' Wisewool Sleep Mask (CLEARANCE - Save 40%)
Jack Dennehy Coles (Christchurch, NZ)

Great quality

Great product

Very comfortable well made mask .. I know I will get lots of use out of it .. extremely pleased with this purchase.

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Wisewool Pillows
Neo McCoach (Auckland, NZ)
Just what I wanted

It's been great to finally find a product that is made from sustainable materials, and the wool filling is nice and soft.

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Wool Duvets
Craig Jones (Auckland, NZ)
All doubts quickly dispelled

Having been an avid outdoor enthusiast I know the benefits of wool activewear, namely warmth, outstanding temperature regulation and odour resistant. Equally, goose down offers superior warmth to weight (and compressibility) for sleeping bags in cold climates. So I had my doubts on whether a 350gsm winter weight wool duvet inner could compete with my 90/10 goose down duvet inner. I became more concerned when the Kindface duvet arrived and I swapped the inners over given the significant difference in loft. However, tested on the coldest of Invercargill nights the wool duvet inner outperformed the goose down. The wool duvet also created pockets of warm air allowing for freedom of movement on cold nights without fear of stretching out into a cold area. This duvet really does change the feeling of being warm and I still can't get over how something so "flat-looking" can outperform my best goose-down duvet.

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Wisewool Pillows
Craig Jones (Auckland, NZ)
Who would have thought a pillow filled with wool could be so much better?

I was previously a subscriber to latex pillows, being a natural product and providing a high level of support. However, I discovered only after a couple of years that the latex was degrading so it was time to upgrade. We all know the benefits of wool clothing, namely temperature regulation, odour resistant and sustainably sourced, so I thought let's try a wool-filled pillow. I was not disappointed! As many of the reviews have stated, a significant benefit of this pillow is the ability to adjust the fill volume easily, without any mess. Theres also something "transparent" about the manufacture of this product when you can actually see and touch the natural WiseWool fill. In terms of sleep quality, unlike down this pillow doesnt loose volume as soon as you put your head on it. You'll also sleep peacefully knowing your head is resting on a New Zealand sourced and manufactured product. I purchased the Duoluxe from a Kindface stockist but would have liked to have compared this with the Original.

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Wool Duvets
R Foulds (Christchurch, NZ)
Wool duvet is so amazing!

We have loved sleeping under our new wool duvet for the last week. It's been super warm on the chilly nights but not overheating us on the more mild ones.
We love supporting NZ made & thank Chris and his team for a fabulous well made product.

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Felted NZ Wool Draught Stopper
Felicity Gamble (Auckland, NZ)
Very happy

Thank you for a beautiful felt draught excluder. Natural wool is better than synthetic!

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Felted NZ Wool Door Stop
Astrid M. (Auckland, NZ)
Just what I needed

Beautifully made door stop in dark olive colour

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Felted NZ Wool Draught Stopper
Louie Galloway (Raglan, NZ)
quality

Very well made and beautifully designed door stopper. Its the little details that count right?

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Wisewool Pillows
Ruth Miers (Tauranga, NZ)
Excellent

This is a great pillow - I love wool and the fact I can take out some of the stuffing and add it back until I get the perfect size for me is so good. It has relieved much of the pain I regularly get in my shoulder and neck.

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Wisewool Pillows
Carol Bridgens (Auckland, NZ)
Carol's experience with Kind Face pillows

I have serious neck issues so have been on the lookout for an adjustable comfortable pillow forever. I have had 10 days with my Kind Face pillow and had excellent sleeps so am very happy indeed.

Absolutely love my new pillow - an upgrade from the standard one I've had for a few years (and gifted on) and this one is so nice and soft but firm enough for side sleeping

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Weighted Eye Mask
Kajal K (Whangarei, NZ)
Blissful undisturbed sleep

I came across Kindface after using a single use lavender scented eye mask in Japan and was searching for something more sustainable and that I could reuse.
After using this eye mask for over a month now, I have noticed on the nights I use the mask I have had a better night sleep and have woken up with more energy. As an overthinker, and a light sleeper I often wake up in the middle of the night and can’t get back to sleep. Using the eye mask helps “force” me to go back to sleep as I can’t scroll and watch videos on my phone. The lavender scent is also very calming but not overpowering and the choice of linen is very soft against my skin. I also love the fact the mask is weighted as I look at a computer all day because of my job and the weighted aspect of the mask creates a feeling as though my eyes are getting a hug and helps relive any tension around the eyes.
Would highly recommend!

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The 'Original' Weighted Eye Mask (CLEARANCE - Save 40%)
Vicki Fowke
Great sleep

I love love my mask. The lavender is so lovely. And the quality of the fabric and the feel is very good.

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Wool Duvets
Paul Eagle (Auckland, NZ)
Cold nights on the Chatham Islands are gone!

Living on the Chatham Islands, 800km from mainland New Zealand and needing the very best duvet to keep warm at night (in one of the harshest environments) meant we needed something that was super warm but durable and machine washable. We too did our research and these are by far the best duvets we have experienced - we got two even to make sure our regular visitors kept warm too. Arohanui and thanks to Chris and the team.

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Weighted Eye Mask
Christine L (Auckland, NZ)
An item I didn't know I needed!

The Weighted Eye Mask is comfortable and soothing. An item I didn't know I needed!

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Wisewool Pillows
Christine L (Auckland, NZ)
An absolute dream to sleep on

The Duoluxe Wisewool Pillow is an absolute dream to sleep on. I have been a huge fan of wool for a long time, but my expectations were superseded by this product. It is amazingly comfortable and the fact that you can change (more/less) the Wool filling makes it a durable lifetime item.

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Wisewool Pillows
Robyn Shanks (Auckland, NZ)
So Good!!!

This is the best pillow I have purchased.
No sore neck anymore which is great. Had to adjust the filling but as I use it I can put the wool back in . Many thanks.

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Wool Duvets
Jane H. (Auckland, NZ)
The Perfect Wool Duvet

I did extensive research into all the wool duvet offerings on the market in New Zealand and Wise Wool's needle punched blanketing, that Kind Face use in their duvets, came out on top - such a clever concept to have a duvet filled with wool blanketing that won't shift or clump. The quality of the duvet that Kind Face produce is exceptional - from the wool filling and the crisp cotton cover down to the the stitching and finished edges.  It was important to have a duvet that I could wash without worrying that it would lose it's integrity.
I bought both the 200gsm and the 350gsm duvets to give us plenty of flexibility with warmth and comfort year round as we live in the South Island.  Chris very kindly had ties added to the corners of the duvets so we can tie them together. 
I believe in Buy Well Buy Once and you really do get what you pay for.  Extremely happy with our decision and highly recommend Kind Face as a company to deal with.