Customer Feedback

We'd love to claim that our products are 100% perfect or sustainable, but this is not practical! What we aim to do is continue our mission to do better and be as kind to the environment as possible, while creating the best sleep and relaxtion products we can.

We really value feedback and the learning opportunities that come from it, and are extremely grateful to our customers for taking the time to share their below experiences. Thank you.

Based on 536 reviews
86%
(462)
10%
(51)
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(20)
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(1)
Great sleep

I love love my mask. The lavender is so lovely. And the quality of the fabric and the feel is very good.

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Premium Wisewool Duvets
Paul Eagle (Auckland, NZ)
Cold nights on the Chatham Islands are gone!

Living on the Chatham Islands, 800km from mainland New Zealand and needing the very best duvet to keep warm at night (in one of the harshest environments) meant we needed something that was super warm but durable and machine washable. We too did our research and these are by far the best duvets we have experienced - we got two even to make sure our regular visitors kept warm too. Arohanui and thanks to Chris and the team.

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Weighted Eye Mask
Christine L (Auckland, NZ)
An item I didn't know I needed!

The Weighted Eye Mask is comfortable and soothing. An item I didn't know I needed!

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Premium Wisewool Pillows
Christine L (Auckland, NZ)
An absolute dream to sleep on

The Duoluxe Wisewool Pillow is an absolute dream to sleep on. I have been a huge fan of wool for a long time, but my expectations were superseded by this product. It is amazingly comfortable and the fact that you can change (more/less) the Wool filling makes it a durable lifetime item.

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Premium Wisewool Pillows
Robyn Shanks (Auckland, NZ)
So Good!!!

This is the best pillow I have purchased.
No sore neck anymore which is great. Had to adjust the filling but as I use it I can put the wool back in . Many thanks.

J
Premium Wisewool Duvets
Jane H. (Auckland, NZ)
The Perfect Wool Duvet

I did extensive research into all the wool duvet offerings on the market in New Zealand and Wise Wool's needle punched blanketing, that Kind Face use in their duvets, came out on top - such a clever concept to have a duvet filled with wool blanketing that won't shift or clump. The quality of the duvet that Kind Face produce is exceptional - from the wool filling and the crisp cotton cover down to the the stitching and finished edges.  It was important to have a duvet that I could wash without worrying that it would lose it's integrity.
I bought both the 200gsm and the 350gsm duvets to give us plenty of flexibility with warmth and comfort year round as we live in the South Island.  Chris very kindly had ties added to the corners of the duvets so we can tie them together. 
I believe in Buy Well Buy Once and you really do get what you pay for.  Extremely happy with our decision and highly recommend Kind Face as a company to deal with.

J
Premium Wisewool Pillows
Joya Davies (Christchurch, NZ)
Perfection at last

I have spent the last 6 years trying to find a pillow that my husband finds comfortable. After so many failures and expense we are so thrilled to finally find a pillow that keeps it's softness through the night and doesn't leave my husband with a sore neck. Thank you so much for a great pillow.

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Premium Wisewool Body Pillows
Angela (Auckland, NZ)
Great buddy

Got the Buddy curve pillow and pillowcase to help me with recovery post hip replacement. It's been a dream to use as perfect for me when sleeping on my side or to prop me up to sit in bed.
Also got the linen eyemask, very cosy and great for when i was in hospital with all the blinking lights.

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Weighted Eye Mask
Brent Atkinson (Auckland, NZ)
Weighted Eye Face Mask

I bought this for my wife who enjoys it mostly when she has a migraine, it works well particulary the cooling effect when it comes ot of the freezer

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Premium Wisewool Body Pillows
Catherine Cook (Auckland, NZ)
The perfect solution

I am delighted with this locally produced product. I purchased the Buddy Pillow (and pillowcase), which is the perfect length for what I need. It arrived promptly and beautifully packaged. It is so cosy and comfortable, and yet because it is wool-filled, it doesn't feel too hot on warm nights. A big thank you to the Kind Face team.

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Premium Wisewool Pillows
Gloria (Whangarei, NZ)
Pillow. Highly recommended

Excellent quality and extremely comfortable once I adjusted it to my liking.
I'd recommend it to anyone.

S
Premium Wisewool Duvets
Sarah Sinclair (Dunedin, NZ)
A better nights sleep

soft & warm knowing that it is a natural fibre

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Weighted Eye Mask
Zara Vallance (Palmerston North, NZ)
Great product, super fast dispatch and delivery.

Great product, comfortable, perfect to help settle bad headaches/migraines, and improving relaxation to aid sleep. A little loose on my head but doesn’t worry me.

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Felted NZ Wool Cushion
Allana Owen (Auckland, NZ)
Gorgeous Cushions

I had 6 cushions made by Kind Face. what a treat. they are true to colour and very comfortable. stuffed to perfection and vibrant! I am very happy with my purchase

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Premium Wisewool Duvets
Roy Keepin (Auckland, NZ)
Great Sleep

Beautiful quality goes great with our new comfi materess

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Felted NZ Wool Door Stop
Allana Owen (Auckland, NZ)
Beautiful Product

i bought 6 of the felted wool door stops. the colours are fantastic! the product is well made and delivery was very quick. i am a very happy customer

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Premium Wisewool Duvets
PJ (San Jose, US)
awesome NZ duvets

kind-face products are a rare example of exceptional quality materials and craftsmanship with the high ethical wool standards unique to new zealand.

chris, the owner of kind-face, was very helpful from ordering to updates along the way to product delivery, from auckland to los angeles!

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Premium Wisewool Pillows
PJ (San Jose, US)
awesome NZ pillows

kind-face products are a rare example of exceptional quality materials and craftsmanship with the high ethical wool standards unique to new zealand.

chris, the owner of kind-face, was very helpful from ordering to updates along the way to product delivery, from auckland to los angeles!

C
Premium Wisewool Pillows
CM (Hamilton, NZ)
Awesome service & pillow

I can’t thank Chris enough. He was lovely with answering all my questions, and offering a discount. Fabulous pillow and has helped my back and shoulder heaps already. Much love to the Kind Face team. Absolutely amazing.

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Premium Wisewool Sleep Mask
Craig Jones (Auckland, NZ)
The best eye mask in the world support by the best customer service in the world!!!!

As the FAQ identifies, Kind Face can't guarantee that the Kind Face + Wise Wool face mask will make you sleep better but my user experience has definitely improved my sleep post nightshifts. The lightweight blackout functionality coupled with the undeniable feeling of organic linen against the skin is a recipe for sleep success. Knowing this design and manufacture is 100% Aotearoa is yet another reason to sleep easy.

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Premium Wisewool Sleep Mask
Matthew Brennan (Dunedin, NZ)
Great Mask

I love the linen and wise wool mask. It felt tight at first but after first use it was fine. Great blackout and very lightweight. I thought wool might be hot on my face but it isn’t and feels very comfortable. I would recommend this mask.

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Premium Wisewool Pillows
Matthew Brennan (Dunedin, NZ)
Great Product

The Wisewool pillow is extremely comfortable and supportive. It also regulates temperature far better than my previous memory foam pillow. The natural fibres and care taken with the pillow make it a pleasure to sleep on. I’ve never been a great sleeper but have slept well on my new pillow from Kind Face.

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Premium Wisewool Pillows
Victoria Owston-Doyle
Great pillow

I love how I can remove the filling to the right height, perfect to suit all sleeping positions. I no longer have a sore neck

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Premium Wisewool Pillows
Bryce Phillipson
Great long use pillow

The appeal was a pillow that I could keep for a long time, and this ticks all the boxes. It took me about a week to get used to it, not as soft when you first lay down your head as my old pillow and a bit more lumpy as I had to remove about half of the wool to get it the right height and the fill moves around a bit. Its so adjustable tho with the wool fill so once you are settled in bed its easy to adjust to suit if you turn over and it does not feel right, you just puff it back up. Love that I have half a pillows worth of wool left so if it gets a bit flat I can top it up. And the bag it came in is perfect for holding the extra wool.
Takes a bit of getting used to, but I’m loving it now a few weeks down the track.

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Premium Wisewool Duvets
Hannah Blumhardt (Wellington, NZ)
Premium Wisewool Duvets and pillows

We absolutely LOVE our Kind Face duvet and pillows. It was an investment for us, but worth every penny. The duvet and pillows are so luxurious, and we love supporting local industries. We also love the ease with which we can take care of these items so that they last for a very long time, which is important to us. Thank you so much, Kind Face, for such a lovely product!