Customer Feedback

We'd love to claim that our products are 100% perfect or sustainable, but this is not practical! What we aim to do is continue our mission to do better and be as kind to the environment as possible, while creating the best sleep and relaxtion products we can.

We really value feedback and the learning opportunities that come from it, and are extremely grateful to our customers for taking the time to share their below experiences. Thank you.

Based on 478 reviews
85%
(407)
10%
(49)
4%
(19)
0%
(2)
0%
(1)
L
Weighted Eye Mask
Lyn the Miniature Maker (Kitchener, CA)
Fantastic Gift!

I've finally found the secret to sleeping like a baby (minus the 3 am feedings)! the weighted eye mask is the real MVP. Made in NZ with love (and possibly a few sheep's whispers), this mask can be a cool or warm hug for my peepers. The weights are like tiny therapists, gently convincing my brain to calm down and snooze. I'm now a sleep ninja – sneaking in zzz's like a pro! Thanks, Kind Face, for 'Making Better Sleep' and turning me into a morning person (well, almost)!

Judge.me YouTube video placeholder
L
Premium Wisewool Duvet
Leanne S (Auckland, NZ)
Best decision

We are so happy with our new duvet, no gaps in the fill mean I feel confident my son is warm and covered all night and I love the weight and warmth of the king size I now have too. Great investment

L
Premium Wisewool Pillow
Leigh (Auckland, NZ)
Premium Wise wool Pillow

I particularly like my new pillow because I can easily adjust it to fit my needs. I like a fairly flat pillow and can easily achieve this which I haven't been able to do with other pillows. I have tried memory foam and other varieties all but this is by far the best. Now that I have got it "just right" it is so very comfortable. I would not hesitate to buy another one.

A
Felted NZ Wool Draught Stopper
Amy Hitchman (Feilding, NZ)
Draft stop

I’ve brought it for a birthday gift! Smells lovely and happy to support wool products from NZ!! Well made ☺️

C
Premium Wisewool Duvet
Charlotte (Auckland, NZ)
200gsm wool duvet

Lovely feel, great weight and “ just-right” warmth for the Auckland climate. Very helpful staff to deal with, great experience. Really loving my new purchase. Highly recommend.

B
Premium Wisewool Duvet
Bronwyn (Auckland, NZ)
Cozy, like a hug

Loving our new wisewool Duvet - it's like a cozy warm hug, not too hot, not too cold! Really pleased with the purchase 😁

The best wool pillow out there ✨

We have owned wool pillows from many different companies and the Kind Face wool pillow absolutely takes the cake. Highly recommended to all ✨

V
Premium Wisewool Duvet
Virginia Parker (Auckland, NZ)

The best duvet we’ve ever had- seems to breathe- no overheating, thank you so much!!

M
Linen Draught Stopper
Melisa Beight (Auckland, NZ)

Very happy with my linen draught stopper. It arrived incredibly quickly in eco-friendly packaging. The fill is lovely and it’s nice and long.

J
Premium Wisewool Pillow
J Pellegrino (Christchurch, NZ)
Premium Wisewool Pillow

I love the superb quality of my new Kind Face pillow. The quilted cover is soft, of great quality cotton. I like that I can remove filling and then add back on if I want to, and the little lavender bag I can pop in inside. I feel great that I am enjoying something that has been created in NZ, using NZ wool.

S
Premium Wisewool Pillow
Sarah (Porirua, NZ)
Best sleep in ages!

When my pillow first arrived I thought I'd want to remove some of the fill (nice to know you can) but I gave it a whirl and I love it! I was getting shoulder / arm pain but turns out a decent pillow was what I needed as that's now gone. Hubby loves his too :)

H
Premium Wisewool Pillow
Hoops (Napier City, NZ)
Sleep naturally

I've had Premium Wisewool pillow for just over a week now - my first night I slept with it as it came. I thought it was a little big for me so I have been slowing removing a small handful each morning until I hit my Goldilocks moment. Since then it has been perfect, I really like the feel of the wool and the find lanolin smell is really pleasant. I'm sold, thanks guys.

S
Premium Wisewool Body Pillow
Sara Vizi (Auckland, NZ)
really is kind!

Got a buddy pillow as a present, Chris himself dropped it off after I flicked a mail that I want to make sure it arrives on time. The pillow is well loved since and I'm really happy I could find something local instead of those cheap looking ones around the big shops. I would purchase it again if anybody asks and highly recommend it.

S
Body Pillow | 100% Cotton Pillowcase
Sara Vizi (Auckland, NZ)
really is kind!

Got a buddy pillow as a present, Chris himself dropped it off after I flicked a mail that I want to make sure it arrives on time. The pillow is well loved since and I'm really happy I could find something local instead of those cheap looking ones around the big shops. I would purchase it again if anybody asks and highly recommend it.

J
Weighted Eye Mask
Janeylav (Auckland, NZ)
Sleep soundly

After longing for this for some time I was gifted one and it was everything it promised to be. Thank you Kind Face and Ethically Kate for introducing this into my world.

T
Weighted Eye Mask
Tara Landry (Auckland, NZ)
Awake fresh in the morning!

What a delightful experience to fall asleep in half the time with this weighted mask filled with lavender. I awake feeling refreshed in the morning!
Love it!

A
Felted NZ Wool Door Stop
Arlen McCluskey (Wellington, NZ)
Lovely!

Does the job nicely, great to look at, and well constructed.

H
Linen+Wisewool Sleep Mask
Helen Kilgour (Auckland, NZ)
Sleep Mask

Comfortable and soft to wear. Great black out for sleeping.

D
Weighted Eye Mask
Deb Thompson (Auckland, NZ)
Weighted Eye Mask

This mask has been a game-changer! I have Fibromyalgia and getting a decent night's sleep is a challenge. The combination of no light and the weight has worked really well for me - I am sleeping so much better. Highly recommend! The customer service has also been brilliant - thanks so much Chris and Sarah.

E
Premium Wisewool Pillow
Ed S. (Auckland, NZ)
Best Pillow EVER!

After a long search and buying multiple pillows I believe I have found the one to end my search, the Wisewool DuoLuxe Pillow from a company in New Zealand, Kind Face. The quality of the pillow is the best I have found and the customer service is exceptional. I will definitely be a repeat customer.

E
Wisewool DuoLuxe Pillow
Ed S. (Wauconda, US)
Best Pillow EVER!

After a long search and buying multiple pillows I believe I have found the one to end my search, the Wisewool DuoLuxe Pillow from a company in New Zealand, Kind Face. The quality of the pillow is the best I have found and the customer service is exceptional. I will definitely be a repeat customer.

Z
Linen+Wisewool Sleep Mask
Zoe C (Auckland, NZ)
Linen and Wisewool Sleep Mask

Really lovely, soft, breathable, comfy sleep mask. Worth the little extra for a quality product, after using cheap synthetic ones previously.
I was also considerably impressed with the amazing service, there was a replacement required for the originally posted product, and I emailed to enquire. I was phoned within the hour and the replacement was hand delivered the same afternoon! Absolute top notch customer service, thank you!
Will definitely be recommending this product and this company to others.

V
Premium Wisewool Cushion Inner
Vivien Bell Campbell (Porirua, NZ)
Cushy number

My friend in the UK was so delighted with the cushion, which arrived in good time. She unzipped it to feel the natural wool - and then zipped it up again to use it properly. I was very pleased too.

C
Wisewool Cloud Wool - Top Up Pack
Caroline Leader (Te Atatu South, NZ)
Incredible service and product

I love Kind face products. They're soft and you know what is in them. Natural products that last. The service is fantastic too.

C
Linen+Wisewool Sleep Mask
Chloe Zatta (Sunshine Coast, AU)
Best mask ever!

So soft and fits so well. Love !