Customer Feedback

We'd love to claim that our products are 100% perfect or sustainable, but this is not practical! What we aim to do is continue our mission to do better and be as kind to the environment as possible, while creating the best sleep and relaxtion products we can.

We really value feedback and the learning opportunities that come from it, and are extremely grateful to our customers for taking the time to share their below experiences. Thank you.

Based on 500 reviews
86%
(428)
10%
(49)
4%
(20)
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Premium Wisewool Pillow
Rose Rollinson
Premium Wisewool pillows

The pillows are amazing! The best pillows we have ever purchased!
Thankyou Kind Face!!

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Felted NZ Wool Draught Stopper
Wayne Heaphy (Auckland, NZ)
Draft stopper you have to get.

I have been looking forward to being asked to review this product and I can say with confidence you will like this product too so I would happily recommend kindface website and new Zealand products so I was happy to support that too. And to kindface and there quick delivery most impressed keep up the great work regards Wayne

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Premium Wisewool Pillow
Chris Burrell (Auckland, NZ)
The sleep is amazing

After months of average sleeps I’ve been having the sleep of the dead. Deep and refreshing. Could not rate the pillows any higher.
And the heat packs are a hit in the house for those who need the warmth. The handles are revolutionary!

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Felted NZ Wool Draught Stopper
Elly P. (Richmond, NZ)
Felted Wool Draught Stopper

We are very happy with our purchase. Very well made, perfect fit and aesthetically beautiful. Love the colour Pinot Noir.

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Felted NZ Wool Draught Stopper
Vanessa Neal (Auckland, NZ)
Fabulous Draught Stopper

I am very happy with this product. Good size, good colour range options, good quality. Great.

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Premium Wisewool Pillow
Lesley Fitzgerald (Rotorua, NZ)
Premium Wisewool Pillow

I am delighted with my pillow. I took out some of the filling to suit the size I needed. I love how I can mold the pillow with a few shakes and punches to make it work for the way I am sleeping - on my front, back or side. It is organic, if you know what I mean. I love how warm it is too.

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Premium Wisewool Duvet
Louise G (Auckland, NZ)
The best duvet I've EVER bought

This duvet has improved my sleep quality 100% - overheating is a thing of the past and I can now sleep through the night, absolute game changer. Also love that I am keeping nasty synthetics out of my sleep environment.

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Premium Wisewool Pillow
Jan Morrison (Auckland, NZ)
Fantastic pillows!

Absolutely love these pillows - have been sleeping so much better since I upgraded to these wonderful premium wisewool pillows. Definitely recommend them!

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Premium Wisewool Duvet
Nicola Wall (Queenstown, NZ)
Beautiful product

Love the quality

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Weighted Eye Mask
Helen Kilgour (Auckland, NZ)
Sleep mask

Works really well. Feels comfortable and completely blocks out light. Is warm on cold nights.

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Weighted Eye Mask
Nathalie (Auckland, NZ)
Best Purchase!

So helpful with sleep, very comforting and love the lavender scent

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Felted NZ Wool Draught Stopper
Astrid M. (Auckland, NZ)
Perfect draught stopper

A quality product

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Wisewool Cloud Wool - Top Up Pack
Claire (Auckland, NZ)
Lovely wool

The package came quickly and the wool is lovely, exactly what I needed. Thank you.

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Weighted Eye Mask
Sandra Collins
Great for relaxing before I fall asleep

I use this mask when I get into bed and just need to relax. The lavender and the weight are just what I needed before I go to sleep. I don’t sleep all night with the mask on but use it for long enough to help me be ready to 💤💤💤

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Linen+Wisewool Sleep Mask
Claire Wilkinson (New Plymouth, NZ)
Great Mask

This mask is awesome ~ I have a big head and have struggled to find a sleep mask that isn’t too tight. This mask fits perfectly and doesn’t put too much pressure on my eyes. The material is soft and sturdy, feels like good quality.

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Weighted Eye Mask
Rachel Prenty (Auckland, NZ)
AMAZING!

These eye masks are incredible. I was struggling with sleep and the gentle cooling weight doubled with the delicious lavender is so soothing. I am sleeping so much better!

Doorstop

Love the natural, sustainable looking doorstop that blends in with our wooden floors & works well as a doorstop for entrance door.

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Felted NZ Wool Draught Stopper
Belinda George (Auckland, NZ)

Good service and lovely product.

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Premium Wisewool Pillow
Rachael (Warkworth, NZ)
Finally a good nights sleep

I've been looking for a good pillow for a long time now and have tried so many different ones. I have finally found a pillow that is suits my needs and gives me the good nights sleep I have been wanting. I highly recommend these pillows.

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Linen+Wisewool Sleep Mask
Kelsey Judson (Christchurch, NZ)
Finally a quality sleep mask

I wear a sleep mask every night and have been searching for a well made, quality sleep mask. I find most sleep masks too tight but this one has been very comfortable. It's light and the natural materials allow it to breathe. Always feels good to support a store like this.

Great quality & sustainable products

Arrived within days of order. Great service & wonderful quality products. Love the doorstop & wool stuffing for pillows.

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Weighted Eye Mask
Lyn the Miniature Maker (Kitchener, CA)
Fantastic Gift!

I've finally found the secret to sleeping like a baby (minus the 3 am feedings)! the weighted eye mask is the real MVP. Made in NZ with love (and possibly a few sheep's whispers), this mask can be a cool or warm hug for my peepers. The weights are like tiny therapists, gently convincing my brain to calm down and snooze. I'm now a sleep ninja – sneaking in zzz's like a pro! Thanks, Kind Face, for 'Making Better Sleep' and turning me into a morning person (well, almost)!

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Premium Wisewool Duvet
Leanne S (Auckland, NZ)
Best decision

We are so happy with our new duvet, no gaps in the fill mean I feel confident my son is warm and covered all night and I love the weight and warmth of the king size I now have too. Great investment

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Premium Wisewool Pillow
Leigh (Auckland, NZ)
Premium Wise wool Pillow

I particularly like my new pillow because I can easily adjust it to fit my needs. I like a fairly flat pillow and can easily achieve this which I haven't been able to do with other pillows. I have tried memory foam and other varieties all but this is by far the best. Now that I have got it "just right" it is so very comfortable. I would not hesitate to buy another one.

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Felted NZ Wool Draught Stopper
Amy Hitchman (Feilding, NZ)
Draft stop

I’ve brought it for a birthday gift! Smells lovely and happy to support wool products from NZ!! Well made ☺️