Customer Feedback

We'd love to claim that our products are 100% perfect or sustainable, but this is not practical! What we aim to do is continue our mission to do better and be as kind to the environment as possible, while creating the best sleep and relaxtion products we can.

We really value feedback and the learning opportunities that come from it, and are extremely grateful to our customers for taking the time to share their below experiences. Thank you.

Based on 459 reviews
85%
(388)
11%
(49)
4%
(19)
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(2)
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Premium Wisewool Pillow
E.S. (Auckland, NZ)
Best Pillow EVER!

After a long search and buying multiple pillows I believe I have found the one to end my search, the Wisewool DuoLuxe Pillow from a company in New Zealand, Kind Face. The quality of the pillow is the best I have found and the customer service is exceptional. I will definitely be a repeat customer.

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Wisewool DuoLuxe Pillow
Ed S. (Wauconda, US)
Best Pillow EVER!

After a long search and buying multiple pillows I believe I have found the one to end my search, the Wisewool DuoLuxe Pillow from a company in New Zealand, Kind Face. The quality of the pillow is the best I have found and the customer service is exceptional. I will definitely be a repeat customer.

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Linen+Wisewool Sleep Mask
Zoe C (Auckland, NZ)
Linen and Wisewool Sleep Mask

Really lovely, soft, breathable, comfy sleep mask. Worth the little extra for a quality product, after using cheap synthetic ones previously.
I was also considerably impressed with the amazing service, there was a replacement required for the originally posted product, and I emailed to enquire. I was phoned within the hour and the replacement was hand delivered the same afternoon! Absolute top notch customer service, thank you!
Will definitely be recommending this product and this company to others.

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Premium Wisewool Cushion Inner
Vivien Bell Campbell (Porirua, NZ)
Cushy number

My friend in the UK was so delighted with the cushion, which arrived in good time. She unzipped it to feel the natural wool - and then zipped it up again to use it properly. I was very pleased too.

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Wisewool Cloud Wool - Top Up Pack
Caroline Leader (Te Atatu South, NZ)
Incredible service and product

I love Kind face products. They're soft and you know what is in them. Natural products that last. The service is fantastic too.

C
Linen+Wisewool Sleep Mask
Chloe Zatta (Sunshine Coast, AU)
Best mask ever!

So soft and fits so well. Love !

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Premium Wisewool Pillow
Kaye Blanchard (Auckland, NZ)

I did phone to let you know that I received my pillow yesterday and had my first sleep last night. I’m pleased to say I slept very well and it felt very comfortable I will certainly past on my view to friends here in the Peninsula club.
Regards Kaye Blanchard

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Linen+Wisewool Sleep Mask
Jessica Lamb (Christchurch, NZ)
The sleepmask is amazing!

The sleep mask is amazing! Super comfortable and is great at blocking the light out - which is great if you live in Te Waipounamu the South Island where it doesn't get dark till 10pm at night in summer!

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Premium Wisewool Pillow
Loraine (Auckland, NZ)
Adaptable

What appealed to me was the fact the wool is enclosed along with a zip, so that if necessary some of the wool can be removed to enable the pillow to be more comfortable for the individual.

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Body Pillow | 100% Cotton Pillowcase
Leny Simpson (Auckland, NZ)
Excellent Quality

I got two of these, and they are of excellent quality and so easy to get on the pillow which is great.

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Weighted Eye Mask
Leny Simpson (Auckland, NZ)
Perfect Fit

Fits well and is a good weight, and blocks out the light.

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Premium Wisewool Body Pillow
Leny Simpson (Auckland, NZ)
Love it

This is fantastic, was previously using a king size pillow but this is much better. Well packaged and love supporting local would definitely recommend. I got the smaller size as I am short.

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Premium Wisewool Pillow
Raelene Wood (Sydney, AU)
fabulous Pillow

Love it, great that you can take the wool out to make the pillow perfect for you. I have been sleeping a lot better since purchasing this pillow. Recommend it 100%

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Premium Wisewool Body Pillow
Wiki (Auckland, NZ)
Amazing body pillow! Worth every cent!

When I wake up now I actually bounce out of bed because I’ve got no ache in my hips or back. It’s definitely a life changer and I’d get another one in a heartbeat if needed! Thank you Chris & team!

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Linen+Wisewool Sleep Mask
Charmaine (Auckland, NZ)
Sleep masks

Fantastic products, thoroughly recommend to purchase. Intend to get two more of each as my family keep snaffling!

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Wisewool Cloud Wool - Top Up Pack
Mal Riley (Auckland, NZ)
Service with a Smile

Don't know how you could do any better - Fantastic, friendly, helpful service - all with a KindFace Smile

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Linen+Wisewool Sleep Mask
Juan Pellegrino (Christchurch, NZ)
Sleep mask of superb quality

I love the Linen+Wisewool sleep mask I got. It's soft and blocks the light very well. The only suggestion I have is to look at the option of having a version that has an adjustable strap, maybe. Anyway, I highly recommend it. Thanks Kind Face! I finally have a high quality, very effective sleep mask!

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Premium Wisewool Pillow
Claire (Auckland, NZ)
Excellent customer service

The pillow smells lovely and comforting, not a strong wool smell at all. I had a query after it arrived and contacted the team, they replied straight back and solved the situation immediately. Very grateful, I’ve already referred my mum and will purchase again in the future.

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Weighted Eye Mask
Anonymous (Auckland, NZ)

I love my new eye mask, especially the lavender scent.

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Premium Wisewool Duvet
Ange Blair (Geraldine, NZ)
Investment of the year.

We are in love with our beautiful wool duvet. It’s the perfect weight, warm enough on a cool night, and not too hot on a warm one. The customer service was amazing- we loved connecting and supporting a NZ business. NZ wool is such a great sustainable choice, as well as being healthier, safer and better than any synthetic alternative.

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Weighted Eye Mask
Donna Rhodes (Auckland, NZ)
Weighted Face Mask

Loving it. Styleyand feels great.

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Premium Wisewool Duvet
Jonathan Lewis (Auckland, NZ)
The Best

The 350 gsm duvet is the best we have ever had. Warm and cosy without being heavy and stifling.

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Premium Wisewool Duvet
Vivienne N. (Auckland, NZ)
Love my new duvet !

Really love this duvet , have the pillows also and won't buy any other brand now . Great quality and much prefer to support a sustainable NZ grown product made by a company with a great ethos..

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Premium Wisewool Pillow
Louise Galvin (Auckland, NZ)
The best investment in my sleep I've ever made

Finally, a restful and comfortable nights sleep with the Wisewool Cloud Pillows and Weighted Eye Mask. I have never found the perfect pillow...until now. Every $ well spent, I absolutely adore these products, and the love and care that goes into them.

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Premium Wisewool Pillow
K.H. (Tauranga, NZ)
Holly from Gisborne

I have had my pillows and duvet for a couple of weeks.
I am so pleased with both. I feel my body "breathes better" .
5 star rating.
I have spoken to friends and family @ the products - 1st thing they say - cost is a bit over the top. My response is we spend an average of a 3rd of our lives sleeping. We are willing to spend a fortune on cars etc - in relation it doesn't even equate.